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Welcome to Wonderland Nook's FAQ page! We're here to provide you with answers to some of the most common questions you might have about shopping with us. If you can't find the information you're looking for, please don't hesitate to contact our friendly customer support team.

Shipping Information

  1. What is the estimated shipping time for my order?

    At Wonderland Nook, we aim to deliver magic as swiftly as possible. Your order will be carefully processed within 2 business days. After that, please allow up to 15 calendar days for your order to reach your doorstep. While we can't promise instant teleportation, we can promise enchanting treasures on the way!

  2. How much does shipping cost?

    We offer a range of shipping options to suit your needs. Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your delivery location. You'll see the shipping cost before you finalize your purchase.

  3. Do you offer international shipping?

    Absolutely! We believe in sharing the magic with families worldwide. We offer international shipping to many countries. To check if we ship to your location, simply enter your address at checkout.

Taxes and Duties

  1. Do I have to pay sales tax on my order?

    Sales tax is determined based on your shipping address and the tax laws of your jurisdiction. Sales tax rates may vary, and the applicable taxes will be added to your order during checkout.

  2. Will I be responsible for customs duties and import taxes?

    For international orders, customs duties and import taxes may apply based on your country's regulations. These charges are the responsibility of the customer and are not included in the item's price or shipping cost. Please check with your local customs office for specific details.

  3. How are taxes and duties calculated?

    Taxes and duties are calculated by customs authorities in your country. These charges are typically based on the declared value of the items in your order. The customs office in your country will provide you with information on how these charges are assessed and collected.

We hope this FAQ page has addressed your questions. If you have any further inquiries or need assistance with your order, please don't hesitate to contact our customer support team. We're here to make your shopping experience with Wonderland Nook as delightful as possible!